Workshop FAQ's

Frequently Asked Questions about TreeHouse Holiday Workshops

  • Where is Flying Fox Studios located?
Flying Fox Studios is located at 749-753 South Pine Rd Everton Park. As there are many different South Pine Roads in the area, we recommend locating the corner of Barton St and South Pine Rd and you will find us easily.
  • How long does each workshop run for?
Each workshop runs for 90 minutes. Children must be supervised at all times by their adult in the time between any booked workshop sessions.
  • When do you require payment?
Payment for workshops is required at the time of booking. If booking online payment must be made within 20 minutes of workshop selection otherwise your booking will automatically expire and your place will not be reserved.
  • The workshops I would like is not showing 'booked out' but will not let me book all my children in.
Each workshop has limited places available, and our website will only show a workshop as booked out when all places are filled. You will not be able to book more places than are available. Eg. if you are trying to book a workshop and you can enrol your first child, but not your second then that means there is only one place left.
  • I can't see any workshops, when are they listed?
Workshop timetables and descriptions are available on our website the day bookings open, usually around 5 weeks or so before the scheduled workshop period.
  • Do parents stay during the workshop, or simply drop off and pick up?
Grown ups are welcome to wait on the premises in one of our waiting rooms. We have toys for siblings to play with, and also provide free tea , coffee and biscuits.
Carers are also welcome to leave the premises  after the children have started their workshops. If a carer does leave the premises, they are expected to be contactable by phone, and return to our studio at least 5 minutes before the scheduled finish time for the workshop. Carers running late must contact Flying Fox Studios staff to notify them before the workshop has concluded.
  • Do you offer supervision between workshops?
No, we do not offer supervision of children between sessions. All children are required to be supervised by their adult while using our waiting areas before, during, and after a class. When arriving on our premises, students will need to be signed into their workshop. They must then be supervised by their adult until their workshop is called, and they enter a classroom. Although our teachers will call a workshop start in all our waiting spaces, it is the responsibility of the supervising adult to make sure children are brought to their classroom at the scheduled start time. Children are not permitted in any of our waiting areas without adult supervision.
  • Can I stay in the classroom with my child?
Workshops are set up to cater for children who are comfortable with being instructed in a group setting, by a teacher, without their adult in the classroom.
We understand that some younger children may take a short time to become familiar with a new environment, so it's no problem for a parent to stay in the room while a child is settled in (usually around 5 minutes or so). After a child is settled in the workshop, parents will be asked to wait in one of our waiting rooms until the conclusion of the workshop.
  • My plans have changed, can I get a refund?
Flying Fox Studios requires 7 days notice be given for any workshop cancellation that requires a refund or future credit. For cancellations less than 7 days before the scheduled workshop, a refund or credit will only be given if we have been able to re-book your spot.
  • Can I change to a different workshop?
If you would like to change to a workshop during the same week then simply phone us and we will transfer your booking. Workshops are very popular so any transfer is subject to availability. Workshop transfers must be within the same scheduled week, and cannot be held in credit until a future workshop period.
  • My child is almost the minimum age, can they still come along?
Our booking system offers a 4 week age grace period (e.g. if you child turns 4 the week following the workshop you will be able to register them). If your child is outside this grace period then they will have to wait until next time to attend. Our age recommendations are set by experienced teachers and are designed with workshop content, length, and skills required in mind.
  • Is there pram / wheelchair access?
Yes, both classrooms can be accessed by a pram and wheelchair. 
  • I don't have a credit card, how can I book a workshop?

Simply phone us and we can supply direct deposit details, or visit our studio during our regular hours and pay via cash or eftpos.

  • I didn't receive an activation link for my account, what can I do?

Please check your junk mail folder, it's often found in there! If you still can't find us then simply phone or email us and we can activate your account for you.

  • Who teaches each workshop?
Our Workshops are taught by our regular Flying Fox Studios term teachers including Janet Stone, Justin Gilfillan, Marianne Schmidt, Marnie Mcauliffe, Samantha Relihan and Christine Wong. If you would like to know who is scheduled for a particular workshop, then please contact our office staff and we can let you know.
  • All workshops for my child's age are full, will you be adding extra classes?
As all our workshop teachers also teach our classes during the school term, they also need a break in the school holidays. For this reason, we are not able to add additional workshops to our advertised program.

 

 

 

 

 Studio Address: 749-753 Southpine Rd Everton Park
(Crn Barton St & South Pine Rd)
Phone: 07 3855 1528
Email: info@flyingfoxstudios.com.au
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